Communications and Knowledge Management Specialist

Location: Washington
Practice Area: International Conservation
Employment Type: Direct Hire
Start Date: 11/24/20

  • Location: Washington, District Of Columbia
  • Type: Direct Hire
  • Job #46


Environmental Incentives’ mission is to enhance the environment that sustains healthy communities. We empower public and private sector leaders to maximize their effectiveness using performance-driven conservation and development tools and practices. Since our establishment in 2004, we have become a leading advisor on evidence-based adaptive management across the United States and internationally. We apply expertise and tools to help our clients get the most from their programmatic investments by strengthening performance management. EI’s International Practice works across multiple technical sectors with client offices at USAID including the Bureau of Policy, Planning, and Learning, the Office of Forestry and Biodiversity, and the Office of Water. Other clients include the Walton Family Foundation, the University of Colorado, Boulder, and the Training Resources Group.

Environmental Incentives is a certified B Corporation.



Environmental Incentives is seeking to hire one or more Communications and Knowledge Management Specialists (CKMS) to join our team working in Washington, D.C. The CKMS will work on the EI USAID Program Cycle Mechanism (PCM) contract. On a day-to-day basis, the candidate will work closely with a team of three to five people providing communications and knowledge management support to the client and to the PCM contract team. The CKMS will also be a part of EI’s Communications Service Line and may provide support to other contracts and internal initiatives as feasible and needed.

The Program Cycle Mechanism (PCM) is a multi-year institutional support contract managed by the USAID Bureau for Policy, Planning and Learning (PPL) to improve the effectiveness and sustainability of USAID interventions in order to achieve lasting development outcomes by building Agency capacity to implement the Program Cycle effectively.  The Program Cycle is the USAID operational model for planning, delivering, assessing, and adapting development programming in a given region, sector, or country to advance U.S. foreign policy. It encompasses guidance and procedures for:

  • making strategic decisions about programmatic areas of focus and associated resources;
  • designing programming to implement strategic plans; and
  • learning from performance monitoring, evaluations, and other relevant sources of information to make course corrections as needed and inform future programming.

Assistance provided under institutional support contract includes the development or revision of policy, guidance, training; supporting innovative capacity building approaches; providing direct staffing and technical assistance support to Mission and Washington offices; supporting the implementation of the Program Cycle at an Agency-wide level; and facilitating the sharing of Program Cycle resources online with USAID internal and external audiences. 



Knowledge Platform Support: The CKMS will support USAID and the PCM Team in the development, management, and maintenance of the USAID knowledge management platforms: ProgramNet (an internal platform) and Learning Lab (an external platform).

  • Work with KM platform users (USAID staff and implementing partner staff) and content providers (USAID staff and implementing partner staff) to optimize the utilization of the platforms.
  • Prepare and execute an editorial calendar of content and production schedule for products, including blogs, newsletters, videos, and other media for the two platforms.
  • Use platform analytics and other data sources to continuously improve performance and effectiveness of the platforms for delivering information and fostering collaboration.
  • Provide backend support on issues related to user access and platform management with the IT Product Manager.
  • Help link PCM’s capacity development approach to implementation of a knowledge management and communications strategy.

Strategic and Change Management Communications: The CKMS will work with USAID and the PCM Team to develop a strategic and targeted approach to producing and disseminating USAID content to its target audiences with the end goal of deepening Program Cycle implementation and working towards improving development goals. 

  • With the PCM team, support the client in developing a communication strategy/approach to promote and disseminate information, tools, and practices around Program Cycle implementation, particularly around new requirements.
  • Help scope, produce, manage, and disseminate knowledge management products, tools, and events. 
  • Support the deliberate collection, synthesis, and dissemination of lessons learned. 
  • Collaborate with PCM staff to implement the PCM strategic communications strategy that is built around telling a holistic story of PCM’s work.

Knowledge Management and Peer-to-Peer Collaboration Services: Provide knowledge management support to strengthen the engagement of USAID audiences.

  • Help plan, organize, and facilitate global or regional meetings, webinars, conferences, and remote and in-person events.
  • Support cross-mission learning groups, including the development and implementation of learning agendas and strengthening the engagement of USAID communities of practice.



Environmental Incentives seeks talented, creative, and inspired professionals who can provide technical support in a growing practice while being flexible enough to fit into a strong culture. These qualifications are considered the minimum necessary and we expect successful candidates will bring more than the minimum listed.

  • 5-10 years’ experience in strategic communications, knowledge management, and/or organizational development
  • Successful client management experience
  • Very strong storytelling, writing, and editing skills that support knowledge sharing and change management
  • A strong process manager that produces quality products as scheduled
  • Proven experience working well in a small team environment to support a campaign, initiative, program, or project
  • Experience with event planning using adult learning principles in designing and delivering facilitated events
  • Highly Desirable. Applied knowledge of USAID’s Program Cycle and/or use of systems thinking approach to development
  • Highly Desirable. Experience with USAID knowledge management platforms and processes

Mandatory Requirements

  • Eligible for USAID facility access clearance
  • Legally authorized to work in the United States with no restrictions
  • Degree in communications,?journalism,?organizational learning, education, international development, environmental science, or another related sector.?



The position will be based in Washington, D.C. EI anticipates extensive work-from-home during 2020 in response to the COVID-19 pandemic.



Environmental Incentives also offers a competitive benefits package that includes generous annual leave, holiday and sick time, retirement plan options, professional development opportunities, and health coverage. Salaries depend on the qualifications and location.



Please submit your application no later than November 16, 2020. On a rolling basis throughout the application period, we will review applications and contact qualified candidates to request additional information. We will invite the top candidates to interview and may also request they complete a short written or analytical skills assessment.



We are committed to developing an inclusive work environment for all employees, where diversity of thought, style, culture and skill is valued in support of individual performance and potential, as well as our business goals and mission. We prohibit discrimination on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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