Environmental Incentives
Environmental Incentives

Communications and Knowledge Management

Clear, actionable information—when you need it

Organizations need to ensure that the right information reaches the right people at the right time. But often knowledge gets trapped in databases and written documents or becomes degraded and lost when held by just a few people. Having data isn’t enough; it needs to be curated, communicated, and applied effectively for real change.


a river flowing through the mountains demonstrating the importance of sustainability

Good knowledge management isn’t about software, it’s about people and processes

Over-reliance on tools to capture, store, and disseminate information can lead to breakdown in the flow of knowledge within an organization. Robust processes can empower people to effectively curate and deliver information to decisionmakers when they need it.

Cultivating groups that share a common concern in the area

Groups of people store knowledge better than individuals or databases

Cultivating groups of people who share a common concern or area of expertise is an effective way to sustain institutional knowledge. Communities of practice are better at retaining and surfacing relevant information than document libraries, which can quickly become outdated and are hard to use in crises.


Building knowledge

Knowledge Management Capacity Building

Building knowledge management systems is an essential part of any project. We help clients quickly establish systems that they can maintain, customize, and carry forward on their own, allowing them to continuously improve their own projects by learning from successes and failures.

Person standing looking out at their environment

Human-Centered Design

All of our products are designed with the end user in mind. User research and usability testing help us develop a deep understanding of the needs of our clients’ core audience, ensuring that we can deliver custom-tailored value.


Milky way over Arches National Park demonstrating the complexity of communication

Communicating Complexity

Effective communication contributes to successful programs, ensuring that all stakeholders are well-informed and equipped with the right information. We take complex subjects and synthesize the core elements to create concise, actionable knowledge products.


Supporting the fight against wildlife trafficking with learning

Environmental Incentives supported a global case study compilation that collected lessons on an urgent conservation challenge: how to build capacity for enforcement and prosecution to combat wildlife trafficking. By sharing knowledge, the combating wildlife trafficking community can help others do more and do better, fostering greater success in protecting threatened wildlife, disrupting criminal networks, and protecting and empowering rural communities.




Environmental Incentives led development of communications systems to manage complex flows of information across multiple partner organizations spread over four countries. With their support, we are able to deliver relevant information to our target audiences at regular intervals with engaging communications products.”

Daniel Hollander, Chief of Party, USAID Sustainable WASH Systems Learning Partnership, University of Colorado Boulder

Talk to Our Experts


Amy Gambrill
Senior Communications & Knowledge Management Specialist

Shawn Peabody
Senior Learning Specialist

Stephan Hardeman

Stephan Hardeman
Knowledge Management & Online Content Specialist