Environmental Incentives
Environmental Incentives

Communications & Knowledge Management

Clear, actionable information – when you need it

Organizations need to ensure that the right information reaches the right people at the right time. But often knowledge can get trapped in databases and written documents that sit on shelves, or degraded and lost when held by just a few people. Having data isn’t enough; it needs to be curated, communicated, and applied effectively for real change.

Insights

Good knowledge management isn’t about software, it’s about people and processes

Over-reliance on tools to capture, store, and disseminate information can lead to breakdown in the flow of knowledge within an organization. Robust processes can empower people to effectively curate and deliver information to decision-makers when they need it.

Groups of people store knowledge better than individuals or databases

Cultivating groups of people who share a common concern or area of expertise is an effective way to sustain institutional knowledge. Communities of practice are better at retaining and surfacing relevant information than document libraries, which can quickly become outdated and are hard to put to use in crises.

Solutions

Knowledge Management Capacity Building

Building knowledge management systems is an essential part of any project. We help clients quickly establish systems that they can maintain, customize, and carry forward on their own, allowing them to continuously improve their own projects by learning from successes and failures.

Human-Centered Design

All of our products are designed with the end user in mind. User research and usability testing help us develop a deep understanding of the needs of our clients’ core audience, ensuring that we can deliver custom-tailored value.

Communicating Complexity

Effective communication contributes to successful programs, ensuring that all stakeholders are well-informed and equipped with the right information. We take complex subjects and synthesize the core elements to create concise, actionable knowledge products.

Impact

Supporting the fight against wildlife trafficking with learning

We are working with the United States Agency for International Development (USAID) to improve the effectiveness of programs that counter wildlife trafficking. We have developed a community of practice that brings experts and country staff together into a global network. The group shares information, interact with top experts, and provide peer support.

Talk to Our Experts





Ryan Thompson
Service Line Manager



Amy Gambrill
Expert



Shawn Peabody
Expert



Regina Harlig
Expert